Refund, Exchange, and Cancellation Policies

Policies for purchases of event/performance tickets

REFUNDS: All tickets are fully refundable within 30 days of purchase and may be made at the website where the ticket(s) was purchased. A refund request may also be made by calling the Provincetown Box Office at (508) 487-7487.

EXCHANGES: All tickets may be exchanged for another event date. Exchanges may be made by calling the Provincetown Theater Box Office at (508) 487-7487

CANCELLATIONS: All shows that are cancelled will afford the ticket purchasers the opportunity to receive a full refund or exchange the cancelled ticket for another event date. The Provincetown Theater will attempt to contact all ticket holders if they have provided their telephone number or email address whenever a ticketed event/performance has been cancelled to arrange for a refund or exchange. Those patrons that the Theater is unable to reach will be offered a full refund or exchange at the Box Office when they arrive for the performance. They may also call the Provincetown Theater Box Office at (508) 487-7487 at any time and request a refund or exchange. All requests for refunds must be made within 30 days of the date of the cancelled event.

Policy for donations

REFUNDS: All donations are fully refundable within 30 days of being made. A request for refund may be made by calling the Provincetown Box Office at (508) 487-7487.

CANCELLATION OF RECURRING DONATIONS: All recurring donations may have an End Date established at the website at the time of donation or may be cancelled at any time by calling the Provincetown Theater at (508) 487-7487

Policy for Membership purchases

REFUNDS: All Membership purchases are fully refundable within 30 days of being made. A request for refund may be made by calling the Provincetown Box Office at (508) 487-7487.

Contact Information

The Provincetown Theater may be reached by telephone at (508) 487-7487, by email at Operations@provincetowntheater.org or at its place of business at 238 Bradford Street, Provincetown, MA 02657